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This page is for reception and can be updated by any receptionist - please check the contents of this page daily - or at worst, weekly.

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If you see somethign that needs changing, change it. If you think something needs adding, add it.

Incoming Telephone Calls	Outgoing Telephone Calls
Must be answered within three rings All phones will ring after that - and everyone is responsible for answering - including vets and nurses.	Post discharge calls must be made for all discharges
Meeting and Greeting	Sales
Don't forget that when a client enters the building we must ackowledge them - use the 5 and 10 feet rule - 10 feet away make sure to make eye contact, 5 feet away make sure to say hello When arriving the client make sure we give them the contact details update form Always keep an eye on what they come in with - they may need help	Triple check the charging... Encourage clients to look at our new products
Key Messages For Clients	Supporting The Team/Business
Fleas, worms, vaccs, checkups Pet health club benefits 21 reasons to join Busters	Smart booking - please remember the protocol - it makes a huge difference to the whole team.
New Products	Other news / info / updates
Please make sure you are fully up to speed with the following new products: New Kong toys New leads and collars Virbac and Merial vaccination protocols	Happy Birthday Christine - 13th July 2013 The new client folders are just in You can see who last updated this page by looking at the authoring info below (when in edit mode only).